Refund Policy

Draft version: 13 Oct 2026

Try it free first: for 7 days Pro features are open with limited quotas and no card is asked for. If you have paid and are not happy, these rules apply.

1. Who takes the payment

Payments will later be taken through Paddle as merchant of record. Refunds are also made through Paddle, back to the method you paid with. You can send a refund request from Paddle's order page or to us at [email protected].

2. Subscriptions

• If you ask for a refund within 14 days of the first payment for a plan, we refund it in full without asking why.
• For renewal payments, if you write within 7 days of the renewal and did not use the service in that period, we refund it.
• We do not refund part of a period that has started; if you cancel you keep using the service until the end of the period.
• Withdrawal and refund rights that the law gives consumers (for example in the EU and the UK) remain in place regardless of these rules.

3. Idea report packs without a subscription

• Unused packs are refunded within 14 days of purchase.
• An idea report that has started is not refunded because it incurs store and AI costs; if a report cannot be completed because of an error, the credit is returned to your account.

4. Duplicate or wrong charges

If the same fee was charged twice or a wrong amount was taken, we refund the difference right away. Please write to us first; we can fix it faster than a bank dispute.

5. How and when refunds are paid

An approved refund usually reaches you within 5-10 business days, depending on your payment method. Tax is refunded too.

6. Cancelling is not the same as a refund

Cancelling a subscription stops the next payment; to get a past payment refunded you need to ask separately, as described above.